At Vezeau Chalet, we understand that a seamless and informed experience is key to making your stay exceptional. Our FAQ section is designed to provide you with comprehensive answers to common queries, ensuring that you have all the information you need for a smooth and enjoyable visit. Whether you’re curious about the check-in process, amenities, or local attractions, these frequently asked questions aim to address your concerns and enhance your overall experience. If you have specific inquiries not covered here, feel free to reach out to us via the contact us. We look forward to making your stay memorable and stress-free.
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The booking process duration varies based on several factors, including property availability and the completeness of the reservation details. Typically, the process involves selecting dates, confirming guest details, and making the security deposit payment. For more specific information, please contact us at info@vezeauchalet.ca
We only accept e-transfer payment for reservations and final payments. Payment details and accepted methods can be found during the booking process.
Once your reservation is booked then changes and cancellations will be subject to the cancellation policy.
You can make changes to a pending reservation request by accessing your account on our booking platform. Navigate to your reservations, and you should find option to cancel the reservation then you can create a new reservation request.
To cancel a reservation request, log in to your account and navigate to your reservations. Find the reservation you wish to cancel, and follow the provided cancellation instructions. Please review our cancellation policy for any potential fees.
To check the status of your reservation, log in to your account and go to the reservations section. Here, you can view the current status of your booking, including any pending requests or confirmed reservations.
Payment for your reservation is via email transfer. Once your pending reservation is approved, we will request your 1st payment of the security deposit. 2nd payment is due 31 days prior to your check-in date. If your booking is less than 30 days then we would request the total reservation amount payment.Â
Upon confirming your reservation, you will receive detailed information about the check-in and check-out process. This includes the property address, key pickup location, and any specific instructions for a smooth arrival.
The WIFI speed is 100mb/s therefore allowing you to work remotely or streaming videos.
For your convenience, the Marché Bonichoix Gauthier, Larose et Fréchette inc. grocery store is located approximately 6.6 kilometers away. Should you need to stock up on essentials or indulge in local specialties, this store offers a variety of options.